Lead operations
SMS lead conversion platform
Problem — Leads arriving by SMS were tracked manually, causing delays and missed follow-ups.
Approach — Centralize inbound messages and automate routing to the right team.
System — A messaging platform integrating carrier APIs, a routing engine and CRM sync.
Outcome — Lead handling moved from manual triage to an automated, trackable process.
- New inbound leadInterested in the enterprise plan, can we...Sales
- Follow-upFollowing up on last week's demo...Sales
- Support requestHaving trouble with the integration...Support
